NIGHTSTOP
Family Coordinator & Client Caseworker
Summary
JOB TITLE: NIGHTSTOP Family Coordinator & Client Caseworker
REPORTS TO: Outreach Manager
APPROVED BY: Executive Director
APPROVAL DATE: November 2024
VISION: All children and youth have the opportunity to grow to their fullest potential.
Position Summary
The NIGHTSTOP program is a homelessness diversion program that meets the basic needs of food and shelter for youth experiencing a housing crisis. The program engages the community to act as “Hosts” for low to medium-risk youth who are either homeless or at risk of being homeless. Youth can reside in the program for up to 6 weeks as they work towards reintegration with their family or finding suitable longer-term housing. The Family Coordinator & Client Caseworker (FCC) will provide youth with supervision and basic needs (food, bedding and hygiene) while they emerge from crisis. The FCC will work with the youth to assess their immediate needs, and eligibility for the Nightstop program, before placing them with a Host Volunteer. The FCC will be responsible for the recruitment, training, and coordination of Host Volunteers.
ROLES AND RESPONSIBILITIES
• Working within a housing first framework, provide youth with a safe place to stay and basic needs (food, bedding and hygiene) while they emerge from crisis.
• Respond to immediate needs, provide support, and resolve conflicts.
• Complete intake and risk assessments to determine eligibility for the Nightstop program
• Case management - Consistently follow up with youth regarding their case plan, goals, and activities, and make referrals or do warm transfers as required.
• Recruitment, onboarding and coordination of Nightstop Host Volunteers.
• Provide ongoing daily support to Host Volunteers and clients to ensure both parties' safe and suitable placement.
• Make appropriate referrals to internal and external programs.
• Encourage youth and help connect them to supports that will help them address challenges in their lives and, once re-housed, will provide support to help them maintain their housing.
• Provide ongoing daily support, assistance and encouragement to break the cycles of poverty and homelessness.
• Other duties as assigned.
QUALIFICATIONS, EXPERIENCE AND REQUIREMENTS
Post-Secondary degree/diploma in a Child/youth-related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth.
Minimum of two years’ experience working with “at-risk” or street-involved youth.
The ideal candidate will possess:
• Extensive knowledge of working with youth, including an understanding of harm reduction principles and trauma-informed care.
• Demonstrated client-focused counselling skills and role modelling.
• Excellent communication skills and can be adaptable with a flexible approach taking into consideration the unique qualities of each client and volunteer.
• Strong volunteer recruitment and management skills to support host families.
• Exceptional interpersonal skills that promote positive team building, negotiation and conflict resolution.
• A broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals.
• Current First Aid/CPR certification, current vulnerable sector screening (criminal background check)
• Car and valid driver’s license with a clean driver’s abstract and $2M liability insurance
• Satisfactory Criminal Record Check including Vulnerable Sector Search
ADMINISTRATIVE RESPONSIBILITIES
• Coordinate/maintain client files and requests for service delivery.
• Perform clerical tasks/telephone communication as required.
• Database entry and recording of information for referred and participating clients, including for purposes of program evaluation, assessment of needs and statistical reporting.
• Maintain accurate program statistics.
ORGANIZATIONAL & TEAM SUPPORT
• Provide backup and support to team members as appropriate.
• Understand and comply with Rebound Health and Safety Programs and AODA.
• Contribute to the smooth operation of all Rebound activities.
• Contribute to maintaining a healthy work environment.
• Other duties as assigned and/or requested.
WORKING CONDITIONS
• Flexibility in work hours, including ability to work weekends/evenings
• After-hours on-call rotation
• Driving/travelling to rural locations within Northumberland County to provide
• services at hub locations, schools, in the community, and at the Northumberland Youth Wellness Hub in Port Hope (opening June 2025)
• Requires working in shared open-concept office space, in a busy environment with frequent distractions.
• Demonstrated knowledge and expertise in the field of community-based mental health services, with experience working with children, youth, and families.
• Knowledge of relevant legislation pertaining to children and family services/children’s mental health services.
• Excellent oral and written communication skills.
• Ability to develop collaborative working relationships in an inter-professional and inter-organizational environment.
• Working knowledge of community resources and pertinent service providers an asset.
• Effective time-management and prioritization skills to handle the multi-faceted nature of the role.
REBOUND CORE COMPETENCIES
• Accountability
• Adaptability
• Client/Quality Focus
• Communication
• Inclusiveness
• Leadership
• Occupational Knowledge/Technology Orientation
• Team Focus
• Volunteer/Quality Focus
NIGHTSTOP Family Coordinator & Client Caseworker
Salary: $24.00 - $28.00/hour
Hours: 37.5 hours per week
Benefits package available after the successful completion of the probationary period.
Interested candidates should send their cover letter and resume to Rebound’s Outreach & Fund Development Manager, Krystyne Gillespie, at kgillespie@rcys.ca, with the subject line, “Family Coordinator & Client Caseworker.”
CLOSING DATE: 4.00PM, December 18th, 2024
We thank all candidates in advance for their interest, however, only those selected for an interview will be contacted.
Rebound is an equal opportunity employer and we are committed to a workforce that reflects the diversity of our community and the people we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, and diverse sexual and gender identities. We are committed to a selection process and work environment that is inclusive and barrier-free. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Rebound provides accommodations, accessible formats, and communication support for the interview upon request.